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HMS celebrates over a decade of Customer Service Excellence

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HMS celebrates over a decade of Customer Service Excellence

Posted: 21 February 2024

As a customer-centric organisation, HMS is thrilled to once again be celebrating maintaining its Customer Service Excellence (CSE) accreditation and officially marking over a decade of fantastic customer service!

A hallmark of quality, the CSE accreditation has once again been awarded to the team for their dedication to understanding the unique needs of HMS customers and the hard work they do, daily, to reach out to and support disadvantaged individuals and work in a way that responds to their individual needs.

Discussing HMS’ recent reaccreditation, Head of Customer Experience, Gail Farley, said: “HMS has and will always be a ‘customer first’ organisation and strives to work with the people we help however we can, which often sees our team go above and beyond, as standard. I don’t say that lightly, some of our team have literally saved lives and their empathetic and caring approach to how we deliver services is in our DNA.

“It’s brilliant to once again be celebrating this achievement and to be given the opportunity to not only critically review our current processes but to reflect on how far we have come in a relatively short period of time. I’m so proud of the team but also HMS and what we represent; being an advocate for our customers and ensuring they get the help they need – whether that be with a repair or with wider issues such as financial issues, accessing training and employment opportunities or with other health and wellbeing challenges such as hoarding. So, here’s to over a decade of excellence, well done Team HMS!”


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